Shipping policy
Shipping Policy
Last Updated: August 23, 2026
At SHE IS HER, we carefully package every order with love and attention to detail. 💕 Please read our shipping policy before placing your order.
📦 Processing Time
Orders are typically processed and shipped within 2–5 business days after your order is placed.
Please note that processing time is separate from shipping/transit time.
During launches, sales, holidays, or periods of high order volume, processing may take a little longer. If there is an unexpected delay with your order, we will do our best to keep you informed.
💌 Shipping Time
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated delivery times depend on the shipping carrier and destination. SHE IS HER is not responsible for delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control.
Please allow additional time for your package to arrive during busy holiday periods.
💰 Shipping Rates
Shipping costs are calculated at checkout based on your order and shipping destination.
FREE SHIPPING is available on qualifying orders of $40 or more when the free-shipping option is available at checkout.
📍 Please Check Your Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please double-check your address before submitting your order.
If you notice that you entered the wrong address, contact us as soon as possible. We will do our best to correct the address before your order ships, but we cannot guarantee that changes can be made after an order has been processed or shipped.
📦 Lost, Stolen, or Missing Packages
Once your package has been shipped and accepted by the shipping carrier, SHE IS HER is not responsible for packages that are lost, stolen, damaged, delayed, or misdelivered by the carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery area and contact your local shipping carrier.
For stolen packages, customers may also want to contact their local authorities or the carrier regarding available claims or delivery protections.
💔 Damaged Packages
We carefully package our products before shipment. If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product(s)
We will review the situation and determine the appropriate resolution.
🔄 Returned or Undeliverable Packages
If a package is returned to SHE IS HER because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, the customer may be responsible for additional shipping costs if they would like the order shipped again.
Original shipping charges are non-refundable.
🌸 Important Note About Handmade Products
Many SHE IS HER products are handmade in small batches. Because of this, there may be slight variations in color, texture, appearance, or scent between products and batches. These natural variations do not necessarily mean that a product is defective.
💕 Questions About Your Order?
If you have questions about your order or shipping, please contact SHE IS HER through our website’s contact page or the customer service contact information provided on our website.
Thank you for supporting SHE IS HER. Every order is packed with love. 💕✨